Delivery
Delivery Options Overview
We offer a range of delivery options to suit your needs: cost-effective standard shipping for regular orders and expedited shipping for urgent projects; you may also choose warehouse self-pickup to save on shipping costs, or arrange dedicated full-truckload transport for large or bulk shipments. Our logistics services include sea freight, air freight, and international express delivery, with support for factory pickup, customs clearance, and destination delivery. Delivery times are estimates and may be subject to delays caused by factors such as weather, traffic, or customs; please inspect the condition of the goods upon receipt. Additional surcharges may apply for deliveries to remote areas.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Customers must inspect goods immediately upon receipt. Claims for damage, shortage or non-conformity must be submitted in writing together with photos/videos within 15 working days after cargo arrival. Returns are only accepted for manufacturing defects confirmed by our team. Customized items are non-returnable and non-refundable. Buyers shall bear return shipping costs unless defects are caused by our production. Goods must be returned in original, unused and intact packaging. We reserve the right to refuse returns if products are damaged by misuse, improper installation, modification or transportation after delivery. Refunds will be processed after returned goods are received and inspected. All return requests need prior written approval from our company.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Lvma-shop online store;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Delivery time depends on your destination and shipping method. After shipment, general transit takes 7–30 working days. Delays may occur due to customs inspection, holidays or carrier schedule changes. We will update tracking information once available.
You can place orders directly on our website. If you have bulk purchasing needs, you may also contact our sales team for customized quotations.
We support bank transfer, PayPal and other agreed payment methods. For bulk orders, we can discuss payment terms separately.
You may contact us immediately to modify/cancel before shipment. Once goods are dispatched, order cancellation is unavailable.
Warranty follows the agreement in your sales contract. Warranty does not cover damage caused by improper installation, wrong operation or harsh working environment.
Please take photos or videos to record the fault and send to us. Our technical team will assess the root cause. If confirmed as manufacturing defect, we will arrange replacement or refund according to contract terms.
We will provide required commercial invoice and packing list for customs declaration. Local customs clearance procedures and related charges are handled by the buyer.
